Frequently asked questions

How to order?

Online - Offline order

Ordering online: My online shop is here. Ordering offline: Read the payment methods

Find a distributor/shop in your country

Ask for me at your favorite toy shop or distributor. Check also the bottom of the contact page.

Shipping & return

What is the shipping cost?

There is no shipping cost. Delivery is free in the European Union and Hong Kong. For other countries, duty may appear. Read here to know more. Please send e-mail to tornikotor@tornikotor.com

Educational resources

Where are the teaching guides?

The teaching guides are here.


I worry about possible or lost pieces

Tornikotor's range has a warranty of 5 years. In case of broken or lost pieces, please send e-mail to tornikotor@tornikotor.com. After-sales service is free (no shipment cost - no spare-part cost).

Return & Refunds

Satisfied or refunded : If, despite our efforts, you are not fully satisfied with an item, simply send an e-mail within maximum 30 days after your purchase: - Please notify tornikotor via email tornikotor@tornikotor.com - Wait for our agreement (within 48 hours) - Return the goods within 8 days and goods will be exchanged or refunded. In this case, return freight costs are paid by the customer. Goods are intact in its original condition. Read here

Declaration of withdrawal

The customer has the right to exercise his right of withdrawal within thirty days of the date of receipt of the items. Read here

Grand Prix Tornikonaute

Le Grand Prix Tornikonaute

Take part to LE GRAND PRIX Tornikonaute Grand Prix Tornikonaute


I want to pay cash

t is not possbile except during the exhibitions. Visiit my facebook page to know the location and date of exhibitions. Cash payment by Western Union office: to be opened in 2019

Secure ordering & payment methods

See payment methods on the bottom of this page

I want to pay with my local currency

Following local currencies are accepted :
Africa :
Kenyan Shilling Namibian Dollar Nigerian Naira South African Rand Asia : Chinese Yuan Hong Kong Dollar Japanese Yen Malaysian Ringgit Singapore Dollar Thai Bat Australia/Oceania Australian Dollar Fiji Dollar New Zeland Dollar Papua New Guinea Kina Samoan Tala Solomon Islands Dollar Tahitian (Central Polynesian) Franc Tongan Pa'anga Vanuatu Vatu Europe British Pound Visit your online shop in the UK Bularian Lev Croatian Koruna Danish Krone Euro Visit your on-line shop in Paris (French language only) Hungarian Forint Norwegian Krone Polish Zloty Romanian Leu Russian Ruble Swedish Krona Swiss Franc Middle-East Barhain Dinar Israeli Shekel Jordanian Dinar Kuwaiti Dinar Lebanese Pound Omani Rial Qatari Rial Saudi Arabian Riyal Turkish Lira UAE Dirham North America Canadian Dollar US Dollar Visit your on-line shop in the USA South America Chilean Peso