店舗ポリシー

Customer Care

Preamble:

No minimum order quantity

No minimum order value.

Free shipment
 

1) Order :

1.1) Professional customers (B to B) :


Identify your company with your VAT number. In order to be considered a professional client.

The absence of VAT number, including whether a name is specified, forces us to consider you as a private client.


Schools are considered as professionals if a VAT number is specified.


1.2) Private clients:

Prices include VAT

Orders are accepted for:

European Union

For other countries, please contact tornikotor@tonrikotor.com


2) Price:

Price is in Euro
 

It is possible to charge other currency: contact tornikotor@tornikotor.com


3) Availability:

You can not order an item not available in stock on your Tornikotor online shop.

If you want to book an unavailable item, contact tornikotor@tornikotor.com

4) Warranty:

Private customers:

European laws and regulations apply for all orders. 

The warranty is extended to five years since the recommendations and recommendations for each product have been followed.
 

A lost or damaged piece is sent to you free of charge (annually per game) on demand or tornikotor@tornikotor.com


Professional customers:

There is a warranty of 5 (five) years on all products.


Claims must be made by tornikotor@tornikotor.com


A lost or damaged piece is sent to you free of charge (annually per game) on demand or tornikotor@tornikotor.com

5) Safety:

The products offered comply with EN 71 toys safety standards, European Union REACH directives and ASTM CPSI (USA) and JFSL (Japan) safety standards.

Responsibility for your online shop can not be engaged in case of non-compliance with the legislation of the country where the product is delivered.

Other safety standards:

Please send a request to tornikotor@tornikotor.com to get our free expertise on a destination not mentioned in the sales conditions.


It is your responsibility to check with local authorities the possibilities of importation or use of products or services you plan to order and compare them with our recommendations.


Moreover, your online shop can not be held liable for damages resulting from misuse of the product purchased. 


6) Applicable law in case of disputes 


The language of this contract is in English language.

These terms and conditions are subject to British laws. In case of dispute, the British courts shall have exclusive jurisdiction.

Shipping & return
 

7) Shipping & Return:

7.1) Private clients:

7.11) Private clients in the EU

Delivery is free in the European Union:

Belgium, Luxembourg, Ireland, Germany, Austria, Italy, Spain, Netherlands, Denmark, Sweden, Finland, Estonia, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Hungary, Croatia, Slovenia, Bulgaria, Malta, Cyprus, Greece, Portugale, Romania.

Time: up to 8 days (72h00 after shipping the package found in 2014).

Parcels are traveling under the responsibility of Tornikotor.

In case of damage, or lack found, please send us immediately by email to tornikotor@tornikotor.com a description of the defect with a picture if possible.

Our delivery time is about 8 days.
 

A tracking number is sent to you by email once your package is shipped to ensure the smooth delivery.

 

7.12) Private clients outside of the EU:

7.121) Hong Kong: 

Delivery is free.

Time: up to 8 days

7.122) Other countries:

Delivery is free except customs duty.

Time: up to 15 days.


7.2) Professional Clients:

Same conditions than for private customers if no forwarder available.

Contact tornikotor@tornikotor.com

7.3) Return: satisfied or refunded :

If, despite our efforts, you are not fully satisfied with an item, within maximum 30 days after your purchase:

Notify via email to tornikotor@tornikotor.com back by using the form below.

Please wait for your online shop agreement (within 48 hours)

Return it within 8 days and ask exchange or refunding

In this case, return costs are paid by the customer and exchange or refund assumes that the returned item reaches your colemoi online shop intact in its original condition.

 

The company Colemoi is responsible for the after-sales service
 

7.31) Private clients:

Declaration of withdrawal:

The customer has the right to exercise his right of withdrawal within thirty days of the date of receipt of the items.

The statement of withdrawal must be communicated in the time limit indicated above, to COLEMOI Corporation (the Corporation) or within the same time limit, colemoi@colemoi.co.uk email or by registered letter with acknowledgment of receipt addressed COLEMOI at 10 rue de Penthièvre F - 75008 Paris.

The Company will send the customer a receipt of the notice of withdrawal on a durable medium (fax or email) without delay.

This form (which can be replaced by any other declaration unequivocally stating the decision of the customer to exercise his right of withdrawal) must be sent as instructed above.

The customer who exercises his right of withdrawal must return to the Company - within twenty working days of the date on which he communicated his decision to withdraw - the perfectly intact product in its original packaging accompanied by the return of form product and valid proof of purchase (receipt and / or invoice).

Packages must be returned with the following address: COLEMOI 10 rue de Penthièvre F - 75008 Paris

For the purposes of the deadline for the return of products, articles are returned when they are entrusted to the post office or carrier.
Product delivery to the retailer is the responsibility and the customer's expense and under its own responsibility.

After the customer has proved that it shipped the products or, at the latest after receiving the goods and checking that they are complete and intact, the Company will refund the customer only the price paid by the customer for these products.

The Company will refund the purchase price using the same method of payment that the customer or by check.
The Company will not reimburse the return shipping charges.
I, the undersigned (e):

_______________________________________________ ______________________
living in

:__________________________________________________________
ZIP code: _________ City: _____________________________________ Province: _______________
Tel. : ______________________
I intend to exercise my right to WITHDRAWAL for the contract with you as shown below:
Order no: ____________ Order Date: ______________ No. bill: the _______________ ___________
I agree therefore return it to you at my expense, within twenty days of the date on which I communicated my decision to withdrawal:
______ ____________________________________________________
Quantity Article code Reason for return (not suitable, defective, wrong item)
______ ____________________________________________________
Quantity Article code Reason for return (not suitable, defective, wrong item ..)
with original packing, intact, including all the accessories, and using a carrier of my choice. Shipping charges and insurance against loss or damage is in my care.
I want an automatic reimbursement to the account used to pay for my order

Signature: _________________________________ Date: _____________________________


Form for return of goods

The customer who claimed his right of withdrawal is requested to use this form to return products.

Within twenty working days of the date on which he communicated his statement of withdrawal, the customer must send the products perfectly intact in their original packaging - together with a valid proof of purchase (receipt and / or invoice) - COLEMOI the Company (the Company).

I, the undersigned (e):

_______________________________________________
Moreover Street / Place:

_____________________________________________________
ZIP code: _________ City: ______________________________________ Province: ______________
Tel. ____________________
On (date) _______________, I exercised my RIGHT OF WITHDRAWAL for the contract with you as shown below:
Order no: ______________ Order Date: _______________
______ ____________________________________________________
Quantity Article code Reason for return (not suitable, defective, wrong item, etc.)
______ ___________________________________________________
Quantity Article code Reason for return (not suitable, defective, wrong item, etc.)
with original packing, intact, including all the accessories, and using a carrier of my choice.
Shipping charges and insurance to cover any loss or damage my dependents.
Signature: _________________________________ Date: _____________________________
 

7.32) Professional customers:


Ask for the after-sales form to colemoi@colemoi.co.uk

Methods of payment
 

8) Payment method for private and professional customers: 

Choose your payment method:


8.1) You are not the payer: the payer is a third party that pays the order.

In this case, we invite you to print the order form and send it to us by mail or email do not forget to attach the note of acceptance from the organization or stamp of the organization on the order form. Goods are shipped upon receipt of a valid purchase order.


Request a quote by contacting tornikotor@tornikotor.com

8.2) You are the payer:

Please create an account on your online shop and choose among the 2 methods of payment:

- By Internet, securely and encrypted through PayPal (PayPal account or credit card),

- Bank Transfer,


COLEMOI
10 rue de Penthièvre

F - 75008 Paris


Profesional customers may also, on request only, pay via internet (paypal account or credit card) after receipt of a quote in a foreign currency after agreement.


The given prices are valid until 31/12/2019 unless significant fluctuations in raw materials or changes in the VAT rate.
Login to your account by your online shop to download and print your invoice (upon receipt of payment, we validate your order and invoice can be downloaded).

Privacy
 

9) Privacy:

The company Colemoi cares about your privacy.​

Colemoi is a registered company:

Colemoi

10 rue de Penthièvre

F - 75008 Paris France

colemoi@colemoi.paris

Id: FR70522195510

General Manager: Jean-Michel Huit

The informations collected by your online shop are neither sold nor shared even free of charge.

Under the French Data Protection Act of January 6, 1978, you can access information about you by writing to COLEMOI EURL 10 rue de Penthièvre F - 75008 Paris.
 

CNIL declaration number: 1498695.

Site editor manager: Jean-Michel Huit

GDPR Manager: Jean-Michel Huit

Cookies:

What is a Cookie ?

A cookie is a small text file created in your computer by our website. It contents information about your visit.

 

The use of cookies

Cookies are required for example:

to create an account

to subscribe to the newsletter

to add products to cart

in the checkout process

in the website navigation

Cookies are important. If you refuse to accept cookies in your browser, or if you remove those who are registered, you will not have access to features that are needed to navigate on your colemoi online shop.

Colemoi does not give in, does not share, for money or free of charge, the informations collected with third parties.

Nevertheless, third parties may collect informations by themselves.

Cookies issued by third parties

Please be advised that some companies are likely to issue cookies from certain spaces available on your colemoi online shop.

Particularly the case of the buttons "Like", "Tweet" from social networks like Facebook, Twitter etc ...

Tornikotor

Chez Colémoi

10 rue de Penthièvre

F - 75008 Paris

Tel: +33 (0) 977 21 95 21

E-mail: tornikotor@tornikotor.com

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